This policy covers BrandPurl subscriptions, prepaid plans, credit packs, and add-ons sold by Yunuo Fang Cultural Creative Limited. It forms part of the Terms of Service. Our voluntary refund offer is limited as explained below; mandatory consumer rights and payment-network requirements take priority.
1. Voluntary seven-day refund
You may request a full refund within seven calendar days of payment for your first subscription payment only if you have not used that subscription’s services or benefits. Each credit-pack purchase may be refunded within seven calendar days only if none of that pack’s credits have been consumed. Submit your request to the contact email within that period.
Subscription use includes successful copy, image, or video generation, canvas processing, or publishing provided under the paid subscription. Included image allowance and copy generation count even when the credit balance does not decrease. Merely signing in, inspecting billing, or configuring an unused account does not count. A failed operation with no delivered result and fully restored allowance or credits does not by itself make the subscription used.
For credit packs, we review the relevant grant, deductions, reversals, and purchase history to identify consumption of the purchased credits. Using unrelated trial or earlier benefits is not automatically treated as consuming a new pack. Eligibility is checked against available records and any evidence you provide; this is a review process, not an automatic refund button.
2. Other purchases and used services
Outside the offer above, purchases are final unless a purchase-specific promise or mandatory right applies. Subscription renewals, prepaid monthly or annual plans, and brand-workspace add-ons do not have a voluntary seven-day refund. Used or partially used subscriptions and credit packs do not qualify for that voluntary offer, and unused remaining credits are not redeemable for cash.
Disliking a successfully delivered AI result, changing your plans, or failing to use available service is not by itself a reason for a voluntary refund. This does not remove remedies for a defective service, a misleading description, or another failure for which the law requires a remedy.
3. Subscription cancellation
Cancel automatic renewal through the Stripe billing portal before the next charge. Cancellation stops future renewals and normally leaves access until the paid term ends; it does not itself refund a current term or pending charge. A qualifying unused first subscription payment can still be requested under Section 1. Prepaid plans and add-ons do not renew automatically.
4. Errors, failures, and mandatory rights
Report duplicate charges, unauthorized transactions, missing purchased benefits, or incorrect deductions for investigation. Confirmed errors will be corrected under the applicable billing rules. A restored credit or allowance is different from returning a payment to your card. For a confirmed outage we may offer credits or a proportionate refund; any legally required remedy is not discretionary.
Where EU, UK, or other mandatory consumer rules apply, you may have cancellation or withdrawal rights longer than seven days, including a 14-day period where applicable. Using credits or accepting these Terms does not automatically waive those rights. Any loss of a right or charge for early performance depends on the law, the type of service or digital content, and the required disclosures, express requests, consents, acknowledgments, and confirmations.
5. Payment reversals and disputes
A refund or payment reversal may revoke the related plan or credits. If benefits have already been consumed, access may be paused for billing review while records are reconciled. Measures must relate to the payment and verified risk, not punish a good-faith complaint. Contacting BrandPurl does not replace or shorten your bank, payment-network, or statutory dispute deadlines.
6. Requests and approved refunds
Email your BrandPurl account address, receipt or order reference, payment date and amount, and the reason for your request. Provide only information needed for verification; do not send card numbers, passwords, or verification codes. We may ask for relevant usage evidence or clarification and will explain our decision. Mandatory response and refund deadlines apply.
Approved monetary refunds are normally returned through the original payment method. Processing and bank posting times vary; any mandatory deadlines take priority. A full refund means the amount BrandPurl charged for the refunded purchase, without an added handling deduction. Your bank may apply its own exchange rate or fees. Contact us if an approved refund does not arrive.
7. Custom services and earlier purchases
Custom services follow the separately agreed scope, milestones, and cancellation terms, subject to mandatory law. This version applies to purchases made under it after publication. Earlier purchases retain the refund terms applicable when purchased; a new policy date alone does not remove an existing refund right.
Contact: fufuxia3@gmail.com